At MIRAGE, we are committed to ensuring your satisfaction with every fragrance you purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you.

Due to the nature of fragrance products and for hygiene and quality assurance reasons, perfumes that have been opened, used, or unsealed are not eligible for return or exchange. Returns may only be accepted within 7 days of receiving your order if the product remains unopened, unused, and in its original packaging.

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed within 7 to 10 business days and issued to the original payment method. Shipping fees are non-refundable.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and, where applicable, arrange a replacement or refund at no additional cost.

Before returning any item, please contact our support team at support@miragebyhbm.com or call +971 56 581 9371. Our team will guide you through the return process and provide the necessary instructions.

Please ensure that all return packages are securely packed. MIRAGE is not responsible for items lost or damaged during return transit.

We reserve the right to refuse returns, exchanges, or refunds if the product has been opened, used, altered, or damaged after delivery.

Our goal is to provide an exceptional experience that reflects the quality, elegance, and craftsmanship of every MIRAGE fragrance. Thank you for choosing MIRAGE and becoming part of our journey in luxury perfumery.

For further assistance, please contact support@miragebyhbm.com or visit miragebyhbm.com.